We answer emails within one business day.
SIA VTLSHOP
Registration No. 50203793041
Bērzu iela 3-30, Ropāži, LV-2135, Latvia
Email: info@shopvtl.online
Phone: +371 29298500
Hours: Monday to Friday, 10:00–18:00 (EET)
The address above is our registered office and the address for returns. It is not a shop; we sell online only.
Before you write
- Order status: the tracking number is sent to your email when the parcel is handed to the courier.
- Car parts: send us your VIN and we confirm whether the part fits before you order.
- Returns and withdrawal: see Returns and withdrawal or use the online withdrawal function.
- Faulty item: send your order number, a short description and a photo; we reply with the next steps within one business day.
- Complaints: write to the email above; we reply within 15 working days. See section 12 of the Terms and conditions.