Right of withdrawal (14 days)
As a consumer in the EU you may withdraw from your purchase within 14 days of receiving the goods without giving any reason (Directive 2011/83/EU). To exercise the right, inform us of your decision by a clear statement before the 14-day period ends.
How to withdraw
Send an email to siavtlshop@outlook.com with the subject “Withdrawal from contract” and include: your order number, your name, the items you are returning and the date you received them. You may also use the online withdrawal function. We confirm receipt of your notice by email without delay.
Returning the goods
Send the goods back to SIA VTLSHOP, Bērzu iela 3-30, Ropāži, LV-2135, Latvia within 14 days of your withdrawal notice. The direct cost of returning the goods is paid by you. Please pack the item securely and keep the proof of postage.
Refund
We refund the price of the goods and the original standard delivery charge within 14 days of receiving your notice, using the same payment method you used. We may withhold the refund until we receive the goods or proof that you have sent them. If the goods were handled more than needed to check their nature, characteristics and functioning, we may deduct the loss in value.
Legal guarantee (2 years)
All goods come with the statutory 2-year guarantee of conformity (Directive (EU) 2019/771). If an item is faulty, write to us with your order number, a description and photos. We repair, replace or refund at no cost to you, including return shipping for faulty goods.
Model withdrawal form
To SIA VTLSHOP, Bērzu iela 3-30, Ropāži, LV-2135, Latvia, siavtlshop@outlook.com:
I hereby give notice that I withdraw from my contract of sale of the following goods: ______
Ordered on / received on: ______
Name of consumer: ______
Address of consumer: ______
Date: ______