1. Seller
SIA VTLSHOP, registration No. 50203793041, Bērzu iela 3-30, Ropāži, LV-2135, Latvia. Email siavtlshop@outlook.com, phone +371 29298500. Not registered for VAT.
2. Scope
These terms apply to all orders placed by consumers through this website. The store sells to customers in the European Union only.
3. Order and contract
By placing an order you make an offer to buy. The contract is concluded when we send the order confirmation by email. We may refuse an order if the goods are unavailable or the payment cannot be verified; any payment received is then refunded.
4. Prices and payment
All prices are final prices in euro. Delivery costs EUR 20.00 per order and is shown before payment. Payment is made at checkout by the methods offered there. Goods remain our property until paid in full.
5. Delivery
Dispatch within 48 hours on business days; delivery within the EU in 3–7 business days by tracked courier. Risk passes to you when you or a person named by you takes physical possession of the goods.
6. Right of withdrawal
You may withdraw within 14 days of receipt without giving a reason. Details, the online withdrawal function and the model form are on the Returns and withdrawal page. Return shipping costs are paid by the customer.
7. Legal guarantee
Goods are covered by the statutory 2-year guarantee of conformity. Claims are handled as described on the Returns and withdrawal page.
8. Product safety
Product pages contain the safety information required by Regulation (EU) 2023/988, including the responsible economic operator, model identification and warnings. Use products only as intended and read any instructions supplied.
9. Complaints and disputes
Write to siavtlshop@outlook.com; we reply within 14 days. Consumers may also contact the Consumer Rights Protection Centre of Latvia (PTAC, www.ptac.gov.lv) or use the European Consumer Centres network. These terms are governed by the law of Latvia, without prejudice to mandatory consumer protection rules of your country of residence.
10. Privacy
Personal data is processed as described in the Privacy policy.