Use this page to withdraw from a purchase within 14 days of receiving the goods (Directive 2011/83/EU as amended by Directive (EU) 2023/2673). You do not have to give a reason.
The online function asks for your name, email address and order number, lets you choose the whole order or specific items, and shows a summary before you confirm. After you confirm, we send an acknowledgement of receipt with the date and time of your withdrawal to your email address without delay.
Other ways to withdraw
You can also email info@shopvtl.online with the subject “Withdrawal from contract” (order number, name, items), or send the model form from the Returns and withdrawal page. That page also explains the return address, who pays for the return and when you receive the refund.